Case Study
Customer Service Portal
Client: Ocean Insights
Challenge
Intuitive Customer Service Portal for Container Shipment
The aim of the project was to provide a lean user interface with all relevant shipment information of Ocean Insights clients for their customers.
Tools and Methods
Figma & Balsamiq
Prototyping and design was done in Figma based on the companies design system. Wireframes were concepted in Balsamiq. The project was divided into different sprints.
My Role
UI Design & Prototyping
In this project I was responsible for ideation, conception and the design based on user requirements. I worked close with the product and agile development teams.
Solution
Simple Design
The final product has users needs in mind: A simple and clean user interface with relevant-only information shown to the customers. The user configures the interface via settings itself.
