Case Study
Customer Service Portal
Client: Ocean Insights
A lean customer portal that makes relevant shipment information easier to access, understand and manage.
Challenge
Intuitive Customer Service Portal for Container Shipment
Ocean Insights needed a focused interface where customers could quickly find the shipment information that mattered to them without being overwhelmed by operational complexity.
Overview
Intuitive Customer Service Portal for Container Shipment
Ocean Insights needed a focused interface where customers could quickly find the shipment information that mattered to them without being overwhelmed by operational complexity.
Tools and Methods
Figma & Balsamiq
The interface and prototype were designed in Figma, building on the company's design system. Early wireframes were created in Balsamiq and refined across several agile sprints.
My Role
UI Design & Prototyping
I was responsible for ideation, concept development and interface design based on user requirements, working closely with product and agile development teams.
Solution
Focused Customer Interface
The final design prioritizes the information customers need most. Configurable views keep the interface lean while still supporting different shipment tracking contexts.
